Overview
CableHelp ("CableHelp," "we," "us," or "our") operates cablehelp.online and provides phone-based information about TV, cable, and internet plans. This policy explains what information we collect when you visit our site or call (888) 690-0975, how we use it, and the choices available to you.
We are an independent advisory and information service. We are not a TV, cable, or internet service provider, and this policy does not describe how any third-party provider handles your information once you sign up with them — refer to that provider's own privacy policy for those details.
Information we collect
We collect information in a few limited ways:
- Information you provide on a call. When you call (888) 690-0975, an advisor may ask for details relevant to your quote, such as your address or general area, current provider, and household needs. You choose how much to share.
- Information you send by email. If you email info@cablehelp.online, we receive your email address and the contents of your message.
- Technical information from your browser. Standard server and analytics logs may record basic technical data such as browser type, device type, approximate region, and pages viewed.
We do not ask you to create an account, and we do not knowingly collect government ID numbers, payment card numbers, or health information through this website.
How we use it
We use the information described above to:
- Respond to questions asked by phone or email;
- Compare and discuss TV, cable, and internet options relevant to your address;
- Connect you with a provider or partner when you ask to move forward with a plan;
- Maintain, secure, and improve our website and phone service;
- Meet legal, regulatory, and record-keeping obligations.
We do not sell information collected through a call or email to unrelated third parties for their own marketing purposes.
Phone calls & recording
Calls to (888) 690-0975 may be recorded or monitored for quality assurance, training, and compliance purposes. Where required by applicable law, we will disclose at the start of the call that it may be recorded. If you'd prefer not to be recorded, let the advisor know at the start of the call.
Your choices & rights
You may:
- Decline to provide any information on a call — you can still ask general questions;
- Request a copy of the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of information we hold, subject to legal or record-keeping requirements;
- Opt out of receiving further communications from us at any time.
To exercise any of these choices, email info@cablehelp.online or call (888) 690-0975. Depending on your state of residence, you may have additional rights under laws such as state consumer privacy statutes; we will honor applicable requests consistent with those laws.
Data retention
We keep information for as long as reasonably necessary to fulfill the purposes described in this policy, including responding to your inquiry, maintaining business records, and meeting legal or regulatory obligations, after which it is deleted or de-identified.
Security
We use reasonable administrative and technical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's privacy
Our services are directed at adults capable of arranging their own TV, cable, or internet service and are not intended for individuals under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. The "last updated" date at the top of this page will reflect the most recent revision. Continued use of our website or phone service after changes take effect constitutes acceptance of the revised policy.